FAQ

Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our collection, select your watch, choose your options and click Add to Cart. Proceed to checkout and complete your order details.

Can I order by phone or WhatsApp?

Yes. You can reach us via our Contact Us page for assistance with your order.

Cash on Delivery

Is Cash on Delivery available?

Yes. ARWrist Watches offers Cash on Delivery (COD) across Pakistan. Pay when your order arrives at your door.

Which areas are covered for COD?

We deliver nationwide across Pakistan. COD is available at checkout where supported.

Shipping & Delivery

How long does delivery take?

Standard delivery within Pakistan typically takes 3 to 7 business days depending on your location. Major cities may receive orders sooner.

How will I track my order?

Once your order is dispatched, you will receive tracking information via the contact details provided at checkout.

Returns & Exchanges

What is your return policy?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or resolution at our discretion.

Can I exchange my watch?

Exchange requests are handled on a case-by-case basis. Please contact us directly with your order details.

Product Quality

Are your watches genuine?

Every watch in our collection is carefully curated and quality-checked before dispatch. Product details are clearly listed on each product page.

How do I care for my watch?

Keep your watch away from extreme heat, moisture and magnetic fields. Wipe with a soft dry cloth. Avoid contact with harsh chemicals or perfumes.

FAQ